Refund Policy
How to contact DoQuietly about duplicate, mistaken, or disputed subscription charges.
Effective date: 14 October 2026 · Publisher/brand: DoQuietly
For a refund request, write to the support contact shown on our Contact page and include your account email, the date and amount of the charge, and the transaction/order ID from your receipt. Do not send full card details.
1. How to request a refund
Send your request as soon as possible after the charge. We may ask for the receipt or order ID to locate the transaction. Never send a card number, security code, account password, or email verification code.
2. Duplicate or mistaken charges
We will investigate duplicate charges and transactions you believe were made in error. If a charge is confirmed to be duplicate or invalid, we will work with the payment provider to correct it.
3. Subscription purchases and renewals
Subscription charges are recurring at the monthly or yearly interval displayed at checkout until canceled. Canceling prevents future renewal according to the cancellation terms, but does not automatically mean that a completed charge is refunded. Please contact us promptly if a renewal occurred after you believe you canceled, or if you believe you were charged incorrectly.
4. Eligibility and review
Refund requests are reviewed individually in light of the transaction, subscription status, product access, the circumstances of the request, and applicable law. Where a refund is approved, it is processed through the original payment method/provider where possible. Processing times depend on the payment provider and financial institution.
Nothing in this policy removes any mandatory refund, withdrawal, or consumer rights that apply to your purchase under law. If local law provides stronger rights, those rights apply.
5. Canceling a subscription
Use the cancellation option provided in the account/billing experience or contact support for guidance. Read the cancellation confirmation carefully to see when cancellation takes effect and whether access continues for any remaining period.
6. Payment disputes
Please contact DoQuietly support first if you do not recognize a charge or believe it is incorrect, so we can investigate. You may also contact the payment provider or your financial institution in accordance with their processes and your legal rights.
7. Contact
For refund and billing requests, use the support details listed on the Contact page. Include only the information needed to identify the transaction.